Returns & Exchanges

At Boston Scally Co., we want to ensure you are 100% satisfied with your cap; if the fit isn't right or you aren't feeling the style, we offer a straightforward 30-day return and exchange policy for all unworn items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.

• 3.
  Pack and Ship

  Securely place your unworn cap in its original packaging, attach the shipping label to the outside, and drop it off at any authorized carrier location.

• 4.
  Processing and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship out your new exchange item within 3-5 business days.